Question 1

How much is the serviced rental?

Accepted Answer

Our serviced rental is $185 per quarter (including GST). This includes full servicing, filter changes, and any maintenance required. There are no hidden charges or call-out fees.

Question 2

What’s included in a serviced rental?

Accepted Answer

The serviced rental includes:
 • Your choice of floor standing or bench mounted water cooler with either Cold / Cool or Hot / Cold models available
 • Professional installation
 • Quarterly servicing 
 • All required filters
 • Lifetime Warranty

Question 3

How often are the filters changed?

Accepted Answer

We service our water coolers every 3 months. Filters are checked as part of your service and replaced as necessary.

Question 4

Do you supply to my area?

Accepted Answer

We cover Cairns, Port Douglas, Innisfail, Mareeba, Atherton Tablelands, and surrounding regions. If you're unsure, just contact us to check.

Question 5

How is a plumbed-in cooler different from bottled water?

Accepted Answer

Plumbed-in coolers filter your existing tap water, eliminating the need for bottled water deliveries, bottle storage, and heavy lifting. You always have filtered water on demand without waiting for deliveries.

Question 6

Is there any upfront cost?

Accepted Answer

Installation is included with our Serviced Rentals. For other water coolers we can provide a quote for installation.

Question 7

What happens if the cooler breaks down?

Accepted Answer

If anything goes wrong, we’ll repair or replace the unit as part of your serviced rental agreement — at no additional cost to you.

Question 8

How long does installation take?

Accepted Answer

Most installations can be completed within 1-2 hours with minimal disruption to your business.

Question 9

What type of businesses do you work with?

Accepted Answer

We provide workplace hydration solutions for offices, workshops, schools, medical clinics, waiting rooms, warehouses, and a wide range of commercial clients.

Question 10

Can I switch from bottled water at any time?

Accepted Answer

Yes — switching is simple. Contact us for a free assessment and we’ll handle the rest.